HG-Cigars_Logo_Trans.png

POLICIES

HOWARD G CIGARS LLC IS A SECURE RETAILER OF PREMIUM CIGARS. HOWARD G CIGARS LLC DOES NOT SELL TOBACCO PRODUCTS TO ANYONE UNDER THE AGE OF 21 AND DOES NOT SELL CIGARETTES, ROLL-YOUR-OWN TOBACCO, SMOKELESS TOBACCO, OR ANY OTHER TOBACCO PRODUCT. IT IS UNLAWFUL TO PURCHASE CIGARS BELOW

THE AGE OF 21. IF YOU ARE NOT OF AGE 21, PLEASE DO NOT ENTER, USE, OR VIEW THIS WEBSITE.

Privacy

First and foremost, Howard G. Cigars, LLC respects the privacy of its customers and protecting your private information is our priority. This Statement of Privacy applies to www.howardgcigars.com and Howard G Cigars LLC and governs data collection and usage. For the purposes of this Policies page, unless otherwise noted, all references to Howard G Cigars include www.howardgcigars.com and Howard G Cigars LLC. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure and efficient way possible. The Howard G Cigars website is a e-commerce site. By using the Howard G Cigars website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Howard G Cigars may collect personally identifiable information, such as your:

 

 -          First and Last Name

 -          Date of Birth

 -          Mailing Address

 -          E-mail Address

 -          Phone Number

 -          Driver's License Number

 -          Any other identifying information

 

If you purchase Howard G Cigars's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 

Howard G Cigars may also collect anonymous demographic information, which is not unique to you, such as your:

 

 -          Age

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Howard G Cigars collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Howard G Cigars may also use your personally identifiable information to inform you of other products or services available from Howard G Cigars and its affiliates.

 

Sharing Information with Third Parties

Howard G Cigars does not sell, rent or lease its customer lists to third parties.

 

Howard G Cigars may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Howard G Cigars may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Howard G Cigars, and they are required to maintain the confidentiality of your information.

 

Howard G Cigars may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Howard G Cigars or the site; (b) protect and defend the rights or property of Howard G Cigars; and/or (c) act under exigent circumstances to protect the personal safety of users of Howard G Cigars, or the public.

 

Opt-Out of Disclosure of Personal Information to Third Parties

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:

•     The categories of personal information that we disclosed about you for a business purpose.

 

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page www.howardgcigars.com.

 

Tracking User Behavior

Howard G Cigars may keep track of the websites and pages our users visit within Howard G Cigars, in order to determine what Howard G Cigars services are the most popular. This data is used to deliver customized content and advertising within Howard G Cigars to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Howard G Cigars. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Howard G Cigars website.

 

Use of Cookies

The Howard G Cigars website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Howard G Cigars pages, or register with Howard G Cigars site or services, a cookie helps Howard G Cigars to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Howard G Cigars website, the information you previously provided can be retrieved, so you can easily use the Howard G Cigars features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Howard G Cigars services or websites you visit.

 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

Security of your Personal Information

Howard G Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one. Howard G Cigars secures your personal information from unauthorized access, use, or disclosure. Howard G Cigars uses the following methods for this purpose:

 

 -          SSL Protocol

 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Ownership of the material on our website

All trademarks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorized herein, is prohibited. Any rights not expressly granted herein are reserved by us. The trademarks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively, “third party mark(s)”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with us. Except as expressly provided in these terms of use, or in terms provided by the owner of a third party mark, nothing in these terms of use or on or via the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our or any third party marks that are used or displayed on the website, without the respective owner’s prior written permission, in each instance. All goodwill generated from the use of our trademarks will benefit us exclusively.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

•     Delete your personal information from our records; and

•     Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

•     Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

•     Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

•     Debug to identify and repair errors that impair existing intended functionality;

•     Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

•     Comply with the California Electronic Communications Privacy Act;

•     Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

•     Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

•     Comply with an existing legal obligation; or

•     Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

 

ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Howard G Cigars online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Howard G Cigars makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy. If you are under the age of twenty one, you do not have permission to use this website.

 

Disconnecting your Howard G Cigars Account from Third Party Websites

You will be able to connect your Howard G Cigars account to third party accounts. BY CONNECTING YOUR HOWARD G CIGARS ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their "My Account" or "Settings" pages. Users may also contact us via email or telephone.

 

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Howard G Cigars by contacting us here:

- Web page: www.howardgcigars.com

- Email: info@howardgcigars.com

- Phone: 407-738-6651

 

E-mail Communications

From time to time, Howard G Cigars may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Howard G Cigars or click on a link therein.

 

If you would like to stop receiving marketing or promotional communications via email from Howard G Cigars, you may opt out of such communications. Customers may unsubscribe from emails by clicking on the unsubscribe button in the email.

Sales Tax

All orders shipped to Florida addresses will be charged a 6% sales tax plus the appropriate discretionary tax for the county that the shipping address is located in. Sales tax will not be charged on shipments going outside of Florida. Please note that any sales tax due in the purchaser’s state is to be paid by the purchaser.

 

Payment

We accept Visa, MC, AMEX and Discover.

 

Shipping Policies

  • PLEASE NOTE: ALL SHIPMENTS WILL BE SHIPPED ADULT SIGNATURE REQUIRED

  • WE NOT SHIP TOBACCO PRODUCTS TO CONSUMERS IN UTAH OR SOUTH DAKOTA

  • WE ADHERE TO CALIFORNIA SENATE BILL No.39. CALIFORNIA RESIDENTS WHO ORDER TOBACCO PRODUCTS ON HOWARDGCIGARS.COM WILL RECEIVE A PHONE CALL AFTER 5pm ON THE DAY OR THE DAY AFTER AN ORDER IS PLACED TO CONFIRM THE ORDER BEFORE SHIPPING AN ORDER CONTAINING TOBACCO PRODUCTS.

  • WE REQUIRE A GOVERNMENT ISSUED IDENTIFICATION TO BE EMAILED TO INFO@HOWARDGCIGARS.COM FOR ALL PHONE OR PICK UP ORDERS BEFORE SHIPPING AN ORDER CONTAINING TOBACCO PRODUCTS.

Shipping Rates

We charge the following rates for all packages:

  • $0-$149.99 = $11.65                          

  • $150.00 or more = $0.00                              

  • From time to time Howard G Cigars may offer promotions that will offer Free First Class Shipping.

  • Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Express.

 

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.

​Returns and Exchanges

Howard G Cigars guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. ALL CIGAR SALES ARE FINAL. We will gladly refund any merchandise in its original packaging within 7 days of receipt of your order. Return shipping cost is the responsibility of the shipper. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of 8712 The Esplanade APT 21 Orlando, FL 32836. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at 407.738.6651. 

 

Credit Card Policies

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

 

Changes to this Statement

Howard G Cigars reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Howard G Cigars welcomes your questions or comments regarding this Statement of Privacy. If you believe that Howard G Cigars has not adhered to this Statement, please contact Howard G Cigars at:

 

Howard G Cigars LLC

PO Box 1785

Windermere, Florida 34786-1785

 

Email Address:

info@howardgcigars.com

 

Telephone number:

407-738-6651

 

Effective as of March 23, 2021